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Shipping Information

Great News! We now ship to Mexico! See below for more information under Shipping to Canada and Mexico.

 

$5.95 Flat Rate Shipping, Free Over $60 in the Contiguous United States


We offer $5.95 flat rate ground shipping on all orders shipping within the contiguous United States (excludes Alaska, Hawaii and territories). When you choose $5.95 flat rate shipping we will ship the most cost effective way but will make sure you receive your order within the time of transit we discuss below. Sometimes that means shipping via the post office which lacks the tracking details offered by UPS. If you prefer detailed tracking information, we suggest you choose UPS as your shipping option.

Orders over $60 (excluding sales tax) ship free within the contiguous United States.

 

Free Returns (US Only)
If you are not entirely happy with your purchase you have 45 days to return the product (see our return process instructions for more information) and we will pay for the cost to ship it back to us. It's that simple. 


How do you ship?

All orders ship from our warehouse located in the Austin, Texas region. We ship UPS Ground and USPS for domestic orders within the United States and Puerto Rico. We ship to Canada and Mexico via UPS Standard and USPS. Sorry, we can't ship UPS to P.O. Box addresses.

Shipping Quote

To get a quote prior to checking out, view the items you would like to purchase in your shopping cart (click on "Go to Shopping Cart" link) . There you will be able to enter your zip code to get a quote.
 

Where do you Ship to?
Currently we only ship within the North America region which includes the United States, Puerto Rico, Canada and Mexico.


Shipping to Canada and Mexico

We ship orders destined for Canada and Mexico by way of UPS Standard and USPS if available. Customer will be responsible for paying all duties and taxes when applicable. Failure to pay duties and taxes will result in the order being returned to us. If your order is returned, we will refund you for the cost of the order less any return transit shipping charges.

Please note that your order will typically require a 5-7 business day transit time but may be longer due to customs clearance which we have no control over. 
 

Transit Times 

We are centrally located in Austin, Texas so transit times are 3-4 business days for the majority of the United States. Most orders will ship out within 24 hours of receipt. We do our best to ship out the same day if orders are received by 1 pm CST. Weekend orders will ship out within 24 hours of the next business day (excluding federal holidays). 

Expect an 5-7 business days for orders shipping to Canada and Mexico. Additional delays due to customs entry should be considered a possibility and something we have no control over. 

No Expedited Shipping
We do not offer expedited shipping within the contiguous because most chemicals are restricted from shipping by air.

Alaska, Hawaii, Puerto Rico
Federal guidelines restrict us from shipping any aerosol or flammable product to Alaska, Hawaii and US territories such as Puerto Rico. If your order contains any restricted product(s), we will have to remove that product(s).


HAZMAT SHIPPING RESTRICTION

Unfortunately, aerosols and flammable products are considered hazardous and are limited to being shipped within the 48 lower United States. If you include a product(s) restricted by international shipping laws, the product(s) will be removed from your order and you will be refunded for the value of the products. Keep in mind that any changes to your order will create a delay in processing. Please adhere to all shipping warnings on product pages to avoid any delays with your order.

Aerosols and Flammable products include:

Anti-Frost Washer Fluid
Eistau De-Icer Spray
Klima Cleaner Pro
Klima Cleaner ETU
Ultra Gel Chain Grease

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