We want you to be completely happy with your purchase. If for any reason you are not, we will issue you a refund no questions asked and we'll even pay for the cost to ship the product back. We just ask that your return meets these criteria:
- We have a 45 day return policy. After 45 days we will issue you store credit.
- We can only accept returns of products ordered from this website and not from the stores belonging to authorized dealers/retailers or their websites.
- 5 liter and 10 liter products can ONLY be returned if the yellow seal is NOT broken otherwise there is a good chance they will leak in transit which makes transport companies very unhappy. Be sure to buy the smaller version first before buying bulk to make sure you will be satisfied. If of course, the item received is damaged upon receipt, let us know as we want to make sure you are 100% satisfied.
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in North America. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.